Frequently Asked Questions

Frequently Asked Questions

How long will my Fetti Balloon stay afloat?

Your Fetti Balloon floats on average between 7 to 10 days – if you’re lucky up 2 to 3 weeks!

When will you ship my Fetti Balloon?

If you order is received before 12pm Monday to Friday we ship the same day. If your order is received after 12pm, weekends or any Public or Bank Holiday we ship the next working day.

How are Fetti Balloons shipped?

Our balloons are shipped inflated via Royal Mail Special Delivery guaranteed by 1pm. A signature is required on delivery.

Where do you ship?

We ship our inflated balloons to any UK mainland address. Deliveries to remote parts of Scotland can take up to 2 working days from the day of dispatch.

Can I change the delivery date or shipping details?

As long as your balloon has not been shipped please contact us at info@fettiandbow.co.uk and we will make changes to your order.

Do you ship internationally?

We can ship our Fetti Balloons internationally.  They arrive deflated with our handcrafted balloon strings ready to be filled with helium by you.  Email us at info@fettiandbow.co.uk

Do you deliver on a Sunday?

Our Fetti Balloons are shipped via Royal Mail so delivery on a Sunday is not available.

What if the recipient is not in when the Fetti Balloon is delivered?

A card will be left with details of how the recipient can arrange re-delivery or collection from a local depot.

What if the Fetti Balloon is damaged in transit?

Each balloon is packaged individually in a box surrounded by tissue paper however in the unfortunate event that the balloon is damaged email us at info@fettiandbow.co.uk and we will send out a replacement balloon ASAP.

BESPOKE
Which products am I am able to custom order?

All of them! Fetti and Bow handcraft all of our balloon strings, garlands and custom blend our confetti.
How long can my personalized message be on the Fetti Balloon?

Short and sweet! Up to 25 characters
How long can my personalized message be on Gift Tag?

You decide! If we can’t fit all of your personalized message onto the gift tag we’ll find another way!
How much notice do you require?

Usually 2 to 3 days’ but we have been known to work miracles! Email us at info@fettiandbow.co.uk
How do I order?

Email us at info@fettiandbow.co.uk

INSTALLATIONS
What areas do you cover?

Wherever our balloons take us!
When do you do balloon installations?

Every day – weekends too!
What are the costs for balloon installations?

Our price is calculated on the location and complexity of the creative balloon installation.

How much notice is required?

Usually 3 to 5 days’ but we have been known to work miracles! Email us at info@fettiandbow.co.uk
How do I book?

Email us at info@fettiandbow.co.uk

GENERAL
Can I change the delivery date or shipping details?

As long as your balloon has not been shipped please contact us at info@fettiandbow.co.uk and we will make changes to your order.

Caring for your balloon.

Avoid extreme temperature changes as exposing your balloon to very hot or cold temperatures and sharp objects may cause your balloon to POP!