Terms & Conditions
Terms & Conditions
Terms & Conditions
These terms describe your relationship with us and your use of our website. They are legally binding, and you accept and agree to them by using this website. These terms change from time to time, so please read them carefully each time you use this website. Your attention is drawn to the section below entitled ‘Restrictions on our liability’, as it restricts our liability to you – even if we are negligent. Your statutory rights as an individual buying something which is not for use in a business are not affected by these terms.
English is the only language used on this website.
Interpretation: In these terms: 1) ‘us’ and ‘we’ means Fetti and Bow”. 2) ‘including’ and ‘in particular’ are used to illustrate particular examples, but they do not limit the scope of these terms in any way. 3) ‘loss’ means any loss or damage of any kind. It includes: (i) associated costs and expenses incurred in connection with any loss or damage or any related claim or legal proceedings, and (ii) compensation paid to third parties.
You: You confirm that: 1) you are accessing our website from within the United Kingdom, 2) you are over 18 years of age, 3) you are using your own payment card, 4) you are a resident in the UK at the billing address you give in the order form. If any of these are not true, you will compensate us in full for any loss we suffer as a result.
Information services: This website includes information which we have sourced from third parties and which we make available free of charge. We have taken reasonable care when selecting those third parties, but we have no control over the information itself and we do not accept any responsibility for its accuracy. This website may also include ‘How To’ guides, which provide guidance on certain tasks. These are a basic introduction to certain tasks for those who have not undertaken those tasks before: they are not comprehensive and they may not be suitable in all situations. Whatever the nature of the information, it is provided for general information only: you should not rely on it and you should obtain professional advice if you need information you can rely on.
The pictures on this website are for illustrative purposes only, and the items delivered may occasionally be different in detail and in which case we may substitute an appropriate alternative. We may change our prices at any time, although this will not affect any orders we have already accepted.
You may only order items by adding them to your electronic ‘basket’ and then proceeding through the electronic ‘checkout’. Further instructions will appear at each stage, and any charges you will have to pay will be clearly identified. Your order will be acknowledged when you submit it, but this does not mean that we have accepted it. Each item in your order constitutes a separate order. If we accept your order for all or any of the items, we will send you a further e-mail saying so. If we accept your order there is a legally binding contract between you and us. It consists of 1) the information on this website, 2) these terms, 3) your order, 4) our e-mail acknowledging your order, and 5) our e-mail accepting your order. It does not include anything else. Nothing on this website amounts to an offer to supply any items, and we are not obliged to sell you anything until we accept your order. We may decline to accept any order, or any part of an order, without giving any reason. You may be required to help us verify your age before we accept your order for certain items.
You must pay when ordering via one of the payment methods offered.
We only deliver helium inflated balloons to addresses within the UK Mainland. We reserve the right to deliver them only to the address identified with the card or account you have used to pay. Our obligation to deliver the items is fulfilled when someone first tries to deliver them at the address you have specified in your order. You must report any errors or damage which are apparent at the time of delivery to the carrier.
Cancellation and Returns
Balloons that are personalised, bespoke or made-to-order to your specific requirements are non-refundable, unless faulty.
You may cancel your purchase within the cancellation period without having to give a reason and we will refund the full price to the card or account you used to place your order.
The cancellation deadline for orders delivered via Royal Mail Special Delivery Guaranteed by 1pm Next Day is 3pm on the same day the order is placed.
To cancel you must notify us by telephone or e-mail.
We may cancel your order for an item at any time before it is delivered to the delivery address. If we cancel your order, we will refund the full price of the item to the card or account you used to place your order, but we do not have any further liability for cancelling.
Import Regulations and Duty
If you order goods for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
Restrictions on our liability to you
These terms cover our liability for loss of the kind described, no matter what may be the legal basis for our liability and even if it results from our negligence. 6) Our products are not sold for re-sale. 7) We are not liable for any business related loss of any sort, whether loss of goodwill, revenue, profit or expected savings. 8) We are not liable for any loss resulting from the late dispatch or delivery of any items. 9) If we do not dispatch or deliver an item at all, we will refund the price of that item and delivery charges associated with that item to the card or account you used, but we are not liable for any other loss. 10) Our total liability in connection with an item is limited to the total value of that item, including delivery charges relating to that item. 11) We are not liable for any loss resulting from your reliance on any of the information services provided via this website.
Notwithstanding anything else in these terms, we do not restrict our liability: 1) for any personal injury resulting from negligence (whether or not it results in their death), 2) under Part 1 of the Consumer Protection Act 1987, 3) if we do not have the right to sell an item when we send it to you, 4) for fraud.
Events beyond our control
We are not in breach of our contract with you, or liable to you in any way, if we fail to perform our obligations, or are late doing so, because of something that is beyond our reasonable control.
Third party links
This website may contain links to other websites. These are provided for your convenience but we do not endorse any of those websites or their operators, or give any assurance about them. We are not liable for any loss which results from your use of those websites. We are not responsible for the privacy practices they follow and you should read the privacy statements of each website you visit.
We collect information about you when you use our website. Some is provided by you when you enter certain details, and some we collect by placing a small amount of information (often referred to as a ‘cookie’) on your computer and by observing your use of the website. A cookie enables our computers to recognise you when you visit our website, and helps us give you a better service.
We may use this information to contact you regarding our website or our products and services, but you may choose not to have us send you any direct marketing by e-mailing us at firstname.lastname@example.org We may also pass some of this information to some of the other organisations we use in order to supply you with the goods and services you have ordered – for example, those which process your card payments and deliver the items you have ordered. We will not allow them to use the information for other purposes. We may also transfer the information to anyone who acquires all or part of our business or assets.
We will retain any information about you for a reasonable period, or for as long as the law requires.
For certain categories of information, you have certain rights to know what information we have about you, how we use it, and to whom we disclose it. You may also ask us to update it if it is inaccurate.
We use various measures to protect any information about you from access by unauthorised persons, and against unlawful processing and accidental loss, corruption and destruction.
We take reasonable precautions to try to ensure that this website and our e-mails are free from computer viruses and other harmful programs, but we do not give any assurance that they are and we are not liable for the consequences of any which might be present. It is your responsibility to take appropriate steps to protect your computer against these – for example, by using up-to-date virus-detection software.
This website, its content and the computer programs behind it are protected by intellectual property rights. We own these intellectual property rights, or they are licensed to us, and we prohibit any activity which would infringe these rights. In particular, you must not copy any text or images from this website except for your own personal use: you must not distribute them in any way. Images can be used on social media where credited to Fetti and Bow in every instance.
We welcome links to the URL for the home page of this website, but you must not generate or use links to any other page without our permission and you must not cause any additional text, images, frame or any other material or border to appear with any aspect of this website or its content.
Our contract with you is governed by the law of England and Wales and only the courts of England and Wales are entitled to decide any dispute arising out of the contract.
This website is owned and operated by Fetti and Bow.